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Chapter 23 Troubleshooting

P-660HWP-Dx User’s Guide

5 Reset the device to its factory defaults, and try to access the P-660HWP-Dx with the

default IP address. See Section 2.3 on page 46.

6 If the problem continues, contact the network administrator or vendor, or try one of the

advanced suggestions.

Advanced Suggestions

• Try to access the P-660HWP-Dx using another service, such as Telnet. If you can access

the P-660HWP-Dx, check the remote management settings and firewall rules to find out

why the P-660HWP-Dx does not respond to HTTP.

• If your computer is connected to the WA N port or is connected wirelessly, use a computer

that is connected to a LAN/ETHERNET port.

V I can see the Login screen, but I cannot log in to the P-660HWP-Dx.

1 Make sure you have entered the user name and password correctly. The default password

is 1234. This field is case-sensitive, so make sure [Caps Lock] is not on.

2 You cannot log in to the web configurator while someone is using Telnet to access the P-

660HWP-Dx. Log out of the P-660HWP-Dx in the other session, or ask the person who

is logged in to log out.

3 Turn the P-660HWP-Dx off and on.

4 If this does not work, you have to reset the device to its factory defaults. See Section 2.3

on page 46.

V I cannot Telnet to the P-660HWP-Dx.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web

configurator. Ignore the suggestions about your browser.

V I cannot use FTP to upload / download the configuration file. / I cannot use FTP

to upload new firmware.

See the troubleshooting suggestions for I cannot see or access the Login screen in the web

configurator. Ignore the suggestions about your browser.

23.3 Internet Access

V I cannot access the Internet.

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ZyXEL 802.11g Manual de usuario Pagina 299